Text Marketing

228 Park Ave S, New York, NY-10003, New York 10003, United States Get Directions to this spot
228 Park Ave S, New York, NY-10003
New York, 10003
NY, United States

46 reviews for Text Marketing

  • Dallas  K.
    • 1
    • 8 days ago

    Tried the rest, TXTImpact is the best

    It solved a major problem within our organization. We now have internal communication.

    Pros: Full functionality! Works extremely well for mass text marketing and communication.

    Cons: It works well in every facet. No complaints.

  • Wags C.
    • 1
    • 30. Jul 2020

    I have been a satisfied customer of TXTImpact for the past 4 years. They have continuously been supportive, helpful, and fulfilling on their promises regarding internet marketing results. They have always gone out of their way to ensure my satisfaction. I am always able to reach them and get my questions answered and the help I need very quickly, which means a lot to me.

  • Morgan  I.
    • 1
    • 23. Jul 2020

    A solid texting platform

    Overall: We were a group of students conducting a field study, and needed to reach out to our study participants on a daily basis through texts. We tried another leading platform that did not work. TXTImpact worked flawlessly from the start and honestly saved our project.

    Pros: The most important thing is that it works. We were a group of students conducting a field study and needed to reach out to our study participants on a daily basis through texts. We tried another leading platform that did not work. TXTImpact worked flawlessly from the start and honestly saved our project.

  • Usub
    • 1
    • 15. Jul 2020

    Pros

    Easy to use and very intuitive. It helps us to bring back customers and increase our sales. Also, the UI is beautiful and very intuitive!!

    Cons

    It is not very clear how much it will cost to you and it does not have a review integration which could be a great tool. They need to bring more design options, maybe more layout and font options?

  • Michael  W.
    • 1
    • 10. Jul 2020

    Easy way to keep day and user requests organized

    Pros

    TXTImpact is great, sorts out user requests/feedback with timestamps, notes features - can tag colleagues. Very neat interface, this tab is open 24/7 on my computer.

    Cons

    When I write a note, it shifts my conversation to the top, which I sometimes wish it would just leave (or even add a 'add note and close option' as there's a 'reply and close option').

  • Steven  B.
    • 1
    • 10. Jun 2020

    We are a pool service company in AZ, and the competition here is high. With Madwire we not only stand out we stick around. I have competitors and clients telling me they see our ads everywhere. I too have been searching the net and see our ads come up on many different sites. Our organic rating is also high as well. I feel that my site that they put together is clean and clutter-free and represents our company very well. Another thing is my account manager is always keeping me updated and is easy to get ahold of, and is one of the best parts of the experience I have had with Madwire.

  • Jeffrey  W.
    • 1
    • 03. Jun 2020

    Great intuitive software

    Using this to answer incoming customer inquiries, the resolution not, faq, and more

    Pros
    Easily merges email and live chat on one platform. Integrates loads of other software too. Also has built-in reporting and lots of features that come standard

    Cons
    Cannot merge tickets as other platforms do. Some reporting could use deeper drill-downs and insight.

    • 22. May 2020

    TXTImpact easily integrates with our crm

    Pros
    the way we can share emails.. make notes to each other and easily manage all incoming emails.. there is a history of all communications that is great and makes it easy to track customer activity and with which representative

    Cons
    I can not easily edit the information of a contact. I also can not easily create a new message to a user from within TXTImpact.

    • 06. May 2020

    Simple to Use

    Reaching customers that may not engage over a phone call or email.

    Pros
    This product is simple to use and customer service is excellent about answering any questions I have.

    Cons
    Text amounts are in bundles of too few texts or too many. You can add more, but unused messages don't roll over even when they've been paid for. Some features are redundant. Scheduler and drip messaging aren't different enough to warrant them being separate.

  • Anthony  M.
    • 1
    • 22. Apr 2020

    We couldn't run our business without it

    Pros

    TXTImpact is critical to our daily support operations and even sales at this point. We feel that it gives us an advantage over our competitors because they feel like they can get in touch with us immediately without having to wait for the email. With the addition of bots and other automated features, it makes the experience even better for our customers. Highly recommended for teams big and small.

    Cons
    Price. It can get very expensive as your user base grows.

  • Edward  T.
    • 1
    • 15. Apr 2020

    Great Customer Service

    Pros
    This software covers pretty much any marketing/advertising needs your company may have. The customer service is unparalleled!

    Cons
    While the price can be pretty high, this software is a great alternative to hiring a full marketing team. Great for a new or smaller business

  • Jmsautogates J.
    • 1
    • 08. Apr 2020

    It's simple to use, but still too basic

    Easy way to get people's phone number

    Pros

    It is very simple to use, it won't take you long to learn how to use it and the different functions it has.

    Cons

    it's very limited in terms of integration with other platforms and it won't really let you do much in order to take the info/contacts to the next level

  • Sharafiandcolondon S.
    • 2
    • 01. Apr 2020

    It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions.

  • Sharafiandcolondon S.
    • 2
    • 01. Apr 2020

    This product is simple to use and customer service is excellent about answering any questions I have.

    • 05. Mar 2020

    It's good but could be better

    I use it as a helpdesk as a customer service. So far it's good but could be better

    Pros

    -For a helpdesk that could combine chat and email-based tickets easily, it's actually really easy to use -The UI/UX is simple and easy to understand -Does its' job well

    Cons

    TXTImpact has options to "Snooze" tickets which means that ticket would be put to sleep for either hours/days. The problem is the button is really easy to be clicked and it couldn't be retracted, so maybe that's one thing that I don't like from TXTImpact.

  • David  T.
    • 1
    • 26. Feb 2020

    TXTImpact helps put stats behind our marketing $

    We have had a great experience with TXTImpact. Our customer rep is very responsive and helps us get value and ROI on our marketing dollars spent with them. They also work well with our web designer to optimize our website. Even though we are not a large account they treat us well and are concerned about being our partner in success.

    Pros
    easy to use

    Cons
    does not like .us email address

  • Michael  B.
    • 1
    • 18. Feb 2020

    Outstanding Customer Service

    As a small company that is just trying to launch a new brand, I can honestly state that TXTImpact and our team at Mad Wire was a game changer. Having used another company's services prior, our company saw a dramatic difference in our sales and we know that we are on the right track for success. Customer Service in particular is what sets this company apart the most. Staff is very knowledgeable, professional and very engaging. They took the time to get to know what our business needs are which is the most essential step in recommending and implementing a marketing plan that will work for our business. They have made recommendations that catered to our needs and budget. Most importantly they made a difference by in our business by increasing our sales and have put a strategy in place for future success. Thank you

    Pros
    Easy to use

  • Johnny  O.
    • 1
    • 12. Feb 2020

    We are a pool service company in AZ, and the competition here is high. With TXTImpact we not only stand out we stick around. I have competitors and clients telling me they see our ads everywhere. I too have been searching the net and see our ads come up on many different sites. Our organic rating is also high as well. I feel that my site that they put together is clean and clutter free and represents our company very well. Another thing is my account manager is always keeping me updated and is easy to get ahold of, and is one of the best parts of the experience I have had with TXTImpact.

    Pros
    I never have to work about tracking budgeting and maintaining my site or marketing. They handle it flawlessly.

    Cons
    Honestly I am good with the software. The only con really is that I have to spend money to have it, but I can accept this necessary evil.

  • Allen  P.
    • 1
    • 04. Feb 2020

    Fantastic app but not so cost-effective for smaller businesses

    Support Staff is extremely helpful and the App is incredibly user-friendly and easy to use.

    Pros
    Many complex and targeted features for auto-messaging. Being able to send articles within the Live Chat was hugely time-saving, especially using the app on mobile.

    Cons
    The cost was the one and only reason I have moved away from TXTImpact. It is a great platform for large companies but it isn't cost-effective for small businesses.

  • Gary  T.
    • 1
    • 28. Jan 2020

    We enjoyed using the TXTImpact because this platform has an excellent and intuitive toolbar, as well as an amazing support service that helped customize everything to fit our needs.

  • RichardRenfro
    • 1
    • 22. Jan 2020

    The support team at TXTImpact have done an incredible job with our account. We appreciate the expertise in building our company website and marketing campaigns from scratch. I know I can rely on her to handle all our marketing/advertising and social media campaigns.

  • Glen
    • 1
    • 14. Jan 2020

    The TXTImpact program is simple to use for me and for any of my co-workers. We use it for high school students, adults, and church member attendees.

  • Trufabltduk T.
    • 1
    • 07. Jan 2020

    We are able to reach out to our customers (per their request) in a non-obtrusive, easy to access format. I believe that we are providing valuable information in a very cost effective manner.

  • Eugene  L.
    • 1
    • 02. Jan 2020

    The software is very user friendly and tracking our results and efforts is a very simple process. Our representative is very knowledgeable and attentive. He is available for questions and revisions and the weekly meetings are very informative. He is in contact with us frequently to advise and support our marketing goals.

    • 11. Dec 2019

    We've been using TXTImpact for almost 6 months now. We are thrilled with the website development, internet & Facebook ads, CRM system and terrific customer service provided by our Marketing Executive, Susan Raj. We've had a great start with lead volume, along with what we feel are better-qualified leads. For the first time in our company history, we feel we have a comprehensive internet marketing plan provided by one marketing organization (versus multiple that only offer one or two of the above services)

    • 04. Dec 2019

    I am new to mobile marketing and thrilled to have found TXTImpact. While their interface is very user friendly, I have had questions from time to time and they are always so responsive. I feel like they truly are vested in my success and the value can't be beat!! Looking forward to using them for additional campaigns. Thank you to your entire team!

  • Liam C.
    • 1
    • 27. Nov 2019

    I love that customers can get in touch very easily with the relevant team members that they need, whether it be sales, support, etc.

  • BusinessModificationGroup
    • 1
    • 20. Nov 2019

    We were looking for a cost effective way to set up texting campaigns. After looking at many we choose TXTImpact and are glad. The price was great. The service worked flawlessly. The instructions led us through the process pain free. And, we were able to try it to see if it would work before investing a huge amount.

  • Vancouvercontractor
    • 1
    • 13. Nov 2019

    Automation is simple but powerful and there are great things coming that will make this one of the best tools out there

    • 05. Nov 2019

    TxtImpact is providing Very Responsive customer service & providing best Pricing.

  • EurekaPrint
    • 1
    • 29. Oct 2019

    Txtimpact is a multifunctional system that comes with many built-in features that increase the efficiency of our work, Provides convenient conditions for communication between team members. it is a great tool to recommend as well as offer it as a service to our clients.

  • RLEducation
    • 1
    • 23. Oct 2019

    Txt Impact is really Easy to Use & help us to communicate with our clients! Every day we text an unlimited number of customers & Our customers express appreciation for the text message. Txt Impact makes it easy for us to touch with our customers.

  • Moveuber U.
    • 1
    • 18. Oct 2019

    A great help for our small business

  • Craig N.
    • 1
    • 10. Oct 2019

    TXTImpact company designed a text messaging marketing platform to be as simple and intuitive as possible. They provide good bulk and tools are automatically and quickly personalize messages before sending.

  • ZephyrVentilationAu
    • 1
    • 03. Oct 2019

    List of Features is comprehensive. I really like the ease of use of the portal and the built-in support feature.

  • DroneAssessing
    • 1
    • 25. Sep 2019

    TXTImpact is very intuitive and it is easy to use. I've also appreciated all of the customer services that I have had when I was not able to figure something out.

  • MouldPro
    • 1
    • 18. Sep 2019

    After much research and reading reviews, we chose TXTImpact to be our law firm's official marketing company. They created a beautiful website for our firm. We get a lot of compliments (today as a matter of fact) on our site. TXTImpact established our SEO and PPC campaigns, and it is already bringing in quality leads and business. We are quite happy with TXTImpact and they always go the extra mile to earn our business.

  • Evan F.
    • 1
    • 11. Sep 2019

    The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface. Great way to analyze customer interaction and understand concerns as well.

    • 04. Sep 2019

    Love the customization. Used this to message customers and potential customers, and found it to be a very powerful tool. I also appreciate how granular you can get when it comes to segmentation, messaging, etc.

    • 28. Aug 2019

    I have been using TXTImpact for nearly four years. They have helped me establish an excellent web presence. They are very responsive to my needs and are always willing to go above and beyond. My representative does an excellent job for me and insures that I get real value for the dollars I spend. I would highly recommend TXTImpact.

    • 21. Aug 2019

    I have been using TXTImpact for the past 3 months, and have never encountered an issue other than you need a little bit of a big screen (in my case I have a MacBook Air and to be fully able to use TXTImpact I need a second screen). It is easy and nice on the eyes, and easy to learn and use.

  • SCMAsia
    • 1
    • 13. Aug 2019

    Super easy to use and my staff loves it. It has been an excellent way for us to get the word out quickly.

  • TrueXR
    • 1
    • 08. Aug 2019

    It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. Also, it's been great to be able to respond to people who have questions, as they can reply and I get an email with their problem. Lastly, the price is right! This service could quickly be sold for a much high amount! Learning the system was easy, and the customer service team has reached out to help on a few occasions.

  • ThePavingGroup
    • 1
    • 31. Jul 2019

    The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services, and TXTImpact is the best one I have used. I highly recommend this product to anyone.

  • Alastair  M.
    • 1
    • 24. Jul 2019

    We love the multiple features that TXTImpact Texting has to get an SMS marketing campaign going. The drip messages and auto-scheduler have been the best part. Program in a few messages set the times, and sit back.

  • Brain
    • 1
    • 17. Jul 2019

    We have been using TXTImpact for almost a year now, and I appreciate the ease of use of the software. To get through the primary task of setting up an SMS campaign, sending it, and tracking responses, it does the job without making it complicated.